The National Petroleum Authority (NPA) has urged fuel consumers across the country to always demand official receipts after purchasing petroleum products, as part of efforts to strengthen transparency, improve accountability, and protect consumers in the downstream petroleum sector.
The call was made by the Director of Consumer Services at the NPA, Mrs Eunice Budu Nyarko, who emphasised that receipts remain a key safeguard for consumers against unfair practices at fuel stations.
According to her, demanding receipts is not optional but a fundamental consumer right that helps ensure proper monitoring of fuel transactions and compliance with regulatory standards.
“Consumers must insist on receipts after every fuel purchase. It is your right, and it helps us protect you from exploitation,” she stated.
Mrs Budu Nyarko explained that receipts play a critical role in tracking fuel sales, verifying pricing accuracy, and identifying stations that may be engaging in malpractice such as under-dispensing or overcharging.
She added that without receipts, it becomes difficult for regulators to investigate complaints and enforce sanctions effectively.
“If there is no receipt, it becomes very difficult for us to trace the transaction and support the consumer when there is a complaint,” she said.
The NPA further noted that some fuel stations still fail to issue receipts consistently, a practice it described as unacceptable under petroleum downstream regulations.
Mrs Budu-Nyarko warned that the Authority is intensifying monitoring and enforcement actions against non-compliant stations.
“We are stepping up surveillance and sanctions. Any station that refuses to issue receipts is in breach of our regulations and will face the necessary consequences,” she said.
She encouraged consumers to be vigilant and report any fuel station that refuses to issue receipts or engages in suspicious pricing or fuel dispensing practices.
According to her, consumer participation is essential in maintaining fairness and accountability in the petroleum sector, especially at a time when fuel pricing and distribution remain sensitive nationwide.
The NPA says it will continue public education campaigns and enforcement exercises to ensure full compliance with petroleum marketing regulations across the country.
