The Mövenpick Ambassador Hotel Accra says it will expand community-focused hospitality offerings and introduce more tailored experiences as it seeks to make premium hospitality more accessible to a broader section of Ghanaians.
General Manager of the hotel, Isaac Okpoti Adjei, said the hotel’s next phase will focus on bringing its services closer to individuals, families and businesses while maintaining the international standards expected of a premium hospitality brand.
He made the remarks at a press soirée held in Accra on the theme “Celebrating 15 Years of Premium Hospitality.”
Adjei said the hotel had over the years deliberately worked to challenge the perception that premium hotels are only for wealthy customers.
“Many people see hospitality as a place reserved for those who have the resources. What we’ve endeavoured over the years is to bring our product closer to the community,” he said.
He said this approach has informed the hotel’s efforts to develop flexible and tailor-made packages for different categories of customers.
From weddings and family gatherings to corporate meetings and international events, Adjei said the hotel is focused on adapting its services to meet the specific needs of clients rather than relying on a one-size-fits-all approach.
“If you have a wedding, we are able to be so flexible to ensure that your wedding is successful with us. If you have an international event, no matter the type of brand that you have, we ensure that we give you international standards that will make sure that your clients are very satisfied,” he said.
The hotel’s community strategy, according to Adjei, will extend beyond hospitality packages to include outreach activities and initiatives that give back to the community.
He said customers should expect more innovations and activities designed around community participation in the coming months and years.
Some of the initiatives will form part of the hotel’s anniversary programme, with special promotions built around the number 15.
Adjei said groups of gifteen people could qualify for a 15 per cent discount on selected brunch experiences, while groups of fifteen attending meetings or conferences could receive special packages.
Families and other groups who meet the number 15 could also receive special offers.
“Throughout the weeks and months, expect nothing but innovation and closeness to the community,” he said.
Adjei also identified employee empowerment as critical to improving Ghana’s hospitality industry.
He said the sector cannot deliver consistently high-quality service without creating work environments that give employees the confidence and freedom to serve guests effectively.
“Hospitality is a work of art. People sell from the heart,” he said.
He argued that while Ghanaians are naturally hospitable, workers need to be empowered and encouraged to build their confidence and professional capabilities.
“Empower your teams, encourage them, build their confidence, and hospitality will be fun and also a very good means of getting revenue for the state,” he said.
Adjei said the Mövenpick Ambassador Hotel also continues to draw from the legacy of the former Ambassador Hotel, which he described as an important part of Ghana’s hospitality history.
He said Mövenpick’s role has been to combine that heritage with international hospitality standards.
“We came on the back of the Ambassador Hotel, and everybody in Ghana knows what the Ambassador represented to Ghana. Therefore, Mövenpick came onto the scene to show that we marry both the rich culture of Ghana and international standards,” he said.
The hotel’s latest strategy, he said, is therefore centred on maintaining premium standards while becoming more responsive to the needs of the wider community.
The press soirée brought together journalists, broadcasters, bloggers, content creators, influencers, partners and other stakeholders as the hotel marked 15 years of operations in Ghana.
