The Ghana Chamber of Telecommunications has called for intensified public education on digital safety amid growing concerns over mobile money fraud and other electronic financial crimes.
The Chief Executive Officer of the Chamber, Sylvia Owusu-Ankomah, said fraudsters were increasingly using social engineering tactics to deceive consumers and gain access to their mobile money wallets and personal information.
Speaking at the Mankessim Market Storm, a community education programme, she said telecommunications operators had invested in security systems but stressed that continuous public awareness was necessary as cyber threats evolved.
The initiative brought together telecommunications operators, mobile money and fintech companies, infrastructure providers and other industry players to educate consumers on the safe use of digital services.
Ms Owusu-Ankomah also called for stronger collaboration with security agencies, including improved capacity to investigate and respond to complaints involving digital financial services.
At the Mankessim Divisional Police Command, Divisional Crime Officer ASP Hayford Alavi urged the public to keep their mobile money PINs and passwords confidential.
He disclosed that the command had recorded three mobile money fraud cases this year involving a combined GH¢66,000. Suspects in two cases involving GH¢12,000 and GH¢9,000 had been arrested, while those linked to a GH¢45,000 case were still being pursued.
The engagement also addressed public concerns about telecommunications towers, with officials emphasising the need for accurate information about infrastructure safety and regulation.
