Concerned electricity customers in the Ketu South Municipality of the Volta Region are planning a peaceful demonstration on September 1, 2026, over what they say are persistent overbilling, estimated bills and delays in fixing or replacing faulty meters.
The residents want the demonstration to draw attention to what they believe are unfair and inaccurate billing practices by the Electricity Company of Ghana (ECG).
They are also unhappy about the difficulties they face when trying to get their complaints resolved.
Edem Mensah Viglo, the convener of the group, said that residents had been dealing with what they described as extremely high estimated bills issued without actual meter readings.
He also mentioned complaints about unexplained charges, delays in repairing or replacing faulty meters and poor responses from ECG when customers report problems.
“Our demonstration is under the theme ‘Enough Is Enough! Stop the Over-Billing Now! We are calling for immediate action to ensure that electricity bills are based strictly on accurate meter readings, for those who have been wrongly charged to receive appropriate adjustments to their accounts,” he said.
Mr Viglo said the group was also calling for greater transparency and accountability from ECG. He said customers deserved to be treated fairly and have their rights as electricity consumers respected.
According to him, the demonstration will start at Denu Junction. The protesters will then move to the Ketu South Municipal Assembly before continuing to the ECG office in Denu, where they plan to formally present their concerns to ECG officials.
Viglo said: “The over-billing had led to the collapse of many personal businesses in the area; it has also contributed to a rise in the unemployment rate within the Municipality, since many cannot afford the high bills by ECG.”
Mr Viglo said the Ketu South Municipal Assembly, ECG and other relevant authorities had already been informed about the concerns. However, he said residents had not seen any meaningful action to resolve the problem.
He mentioned cases where some households allegedly continued to receive electricity bills even after being disconnected for several months.
He also claimed that some homes with very few electrical appliances, including houses using only a single bulb, had received bills ranging from GHS2,000 to GHS5,000. According to him, some customers had also received bills close to GHS20,000 within just a few months.
Mr Viglo said the security agencies had been informed about the planned demonstration to help ensure that the protest remained peaceful.
The organisers have therefore urged residents, electricity consumers and other concerned citizens in the Ketu South Municipality to join the demonstration peacefully.
They said the protest was not only about high electricity bills, but also about justice, dignity, accountability and the rights of consumers.
Meanwhile, the Minister for Energy and Green Transition, Dr John Abdulai Jinapor, has announced plans for an independent investigation into complaints about alleged overbilling and faulty electricity meters in some communities in the Volta Region, including Keta.
He said the investigation would be carried out by the Public Utilities Regulatory Commission (PURC) and the Energy Commission after residents raised concerns about the electricity distributor.
