Pay Your Bills Within 14 days Or Face Disconnection – ECG Tells Customers

The Electricity Company of Ghana (ECG) has warned its customers to pay their current bills within 14 days or face disconnection.

The acting Volta Regional General Manager, Michael Buabin, disclosed this at a media briefing following the company’s one-month national revenue mobilization exercise, which saw over 40 million Ghana Cedis recovery.

According to Mr Buabin, customers who fail to pay their bills within the 14-day grace period will be disconnected from the national grid as stated in the PURC Regulation LI 2413.

He added that customers who have received their March 2023 bills between the 1st and 10th of April are due for disconnection if they do not pay up by April 24.

“Disconnection is only carried out as a last resort to prevent the customer from accruing more debt and to enable the company to gather more revenue to keep the electricity supply chain running.

“The disconnection may not necessarily be due to the current bill but due to previous arrears as stated in the three columns at the bottom of the bill, namely; CURRENT BILL, PREVIOUS BALANCE, and AMOUNT PAYABLE. Customers are urged to pay the figure stated at the AMOUNT PAYABLE column of their bill to avoid indebtedness,” he added.

Mr Buabin urged customers who do not receive their bills to pay on account, as stipulated in the PURC Regulation LI 2413.

Adding his voice, the Volta Regional Revenue Protection Manager, Mr. Ruforson Ernest Ativui, appealed to customers to desist from illegal connections and to allow ECG staff access to their meters.

He reminded customers that preventing staff from accessing meters hinders smooth operations.

The ECG has been on a mission to recover unpaid bills from customers in the region.

The exercise has seen the disconnection of customers who have failed to pay their bills, including some government institutions. The company has urged customers to settle their bills to avoid disconnection.