We do not demand payments through phone calls – ECG warns customers

The Electricity Company of Ghana (ECG) has warned customers against making payments to mobile money accounts claimed to be linked to ECG services.

A disclaimer released on Thursday, February 22, said some fraudsters attempt to scam customers by calling them and asking them to make payments to a designated MoMo number to access ECG services.

The company has, therefore, advised customers to ignore such calls as the organization does not require payment for services over the phone.

“Customers should please note that ECG does not demand payments for services through phone calls,” ECG said.

ECG urged customers to make payments exclusively through the official ECG Power app or the provided shortcode.

It further added that customers should report such incidents to the security agencies or the nearest ECG office to help fish out these fraudsters.

The company had earlier announced that customers applying for services such as separate meters and additional loads can only do so through the company’s mobile app, effective February 1, 2024.

In a notice, ECG said the migration forms part of its digital transformational agenda as well as its quest to provide customers with more efficient and hassle-free customer service.

Customers were also urged to provide accurate and active contact details in the application to quicken the process.

Below is the disclaimer from ECG