MTN Ghana has announced that scratch cards will be discontinued for customers effective June 30, 2024.
The mobile telecommunications provider noted in a statement that the decision to phase out all scratch cards introduced in 2020 promotes digital solutions in Ghana and aligns with the Government of Ghana’s digitalisation agenda.
The statement to customers and trade partners added that unused scratch cards will not be rechargeable after July 1, 2024.
However, customers can redeem the value of their scratch cards via credit transfer (EVD) at any MTN Customer Experience Centre, as the statement further noted.
Customers are encouraged to continue using existing digital channels such as MoMo, Ayoba, and the myMTN app to recharge. As an incentive, customers will receive a 50% bonus on all recharges done via Mobile Money.
“The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage, and make customer service delivery more efficient,” said Samuel Addo, the Chief Sales and Distribution Officer of MTN Ghana.
In line with its sustainability strategy, MTN is implementing several initiatives to reduce its environmental footprint, including waste reduction programs, water conservation measures, and other energy-saving initiatives.
This move underscores MTN’s commitment to environmental sustainability and digital innovation, aiming to create a more efficient and eco-friendly customer service experience.