Your monies are safe – MTN assures customers amidst MoMo shutdown rumours
Telecommunication giant, MTN has debunked social media rumours suggesting it is considering the shutdown of its Mobile Money (MoMo) service.
Some MTN MoMo users over the weekend received messages suggesting that the company was shutting down its service.
The speculations were triggered by MTN’s decision to shut down its offices in Nigeria following violent attacks on the company in that country in retaliation to the xenophobic strikes on Nigerians and other African nationals in South Africa.
But the company in a release is assuring its customers that no such action will happen in the country.
According to the release, claims of the shutdown of the Mobile Money service are false, hence should be disregarded.
Below are details of the statement by MTN:
MTN MoMo remains committed to serving Ghanaians
MTN Ghana has noted with grave concern a message being shared on social media asking about what clients will do in the event of a shutdown of the MTN MoMo Service.
MTN Ghana wishes to state categorically that;
- It has no intention whatsoever to shut down its services and as a matter of fact, is incapable of doing so as per its regulatory and contractual agreements.
- MTN MoMo is not a centralised service being operated of the MTN Group level.
- Customers’ funds are safely lodged with our 18 partner banks in Ghana.
- MTN MoMo has operated in Ghana for the past 10 years and the track record of its growth and commitment to the Ghanaian market is evident.
Further to these, MTN Ghana would like to state that, through the pioneering of MTN MoMo it has contributed significantly to driving the cash-lite economy agenda and as such remains committed to the over 100,000 Ghanaians it indirectly employs through an ecosystem of merchants and agents.
MTN Mobile Money Service is the first mobile money service to have been launched in Ghana and the first to have received the ISO/IEC 27001:2013 certification.