The Executive Secretary of the Public Utilities Regulatory Commission (PURC), Dr. Shafic Suleman, has guaranteed Ghanaian consumers that they will not incur costs due to inaccurate meter readings.
Dr Suleman stated, “If you have a meter that is reading beyond what the tariff is supposed to have required, it means that’s a problem”.
“The PURC will take it up with ECG and ensure that if it is being ascertained and confirmed you are refunded for any extra billing you have been billed.”
He also mentioned that ECG will issue a comprehensive statement on Monday to address the recent concerns regarding the rapid depletion of prepaid units, thereby reinforcing the commitment to transparency and consumer protection.
This information was shared during an appearance on Hot Issues on Sunday, March 1, 2025.
