How To Deal With An Aggressive Coworker Who Heckles You At Work

In my admittedly short career as a stand-up comedian, I learned a lot about communication. Of course, these lessons can be learned in many different public speaking settings, but there is one challenge that is relatively unique to comics: hecklers.

As I wrote in a recent article about the communication lessons I learned during this stage of my career, I only had to silence a heckler once, but I learned that audiences like to see a heckler who is being rude or disrespectful put in their place.

In the workplace, sometimes it’s appropriate to use your communication wisdom to address similar behaviour.

Dominating, interrupting, and condescending are typical behaviours you can deal with by using thoughtful communication, especially when you’re the lead of the meeting.

Three types of workplace hecklers, and how to put them in their place

The Dominator

For the dominator, try intervening with, “Thanks for sharing your thoughts, Don, but I’d love to hear from some of the others. I haven’t heard from anyone at this end of the table.” This informs the dominator it’s time to pause and gives others a chance to talk without putting any individual on the spot.

You may use similar language for the interrupter, such as, “If I could, I’d really like to finish my thought and then we can hear what you have to say.”

The Condescender

When someone uses a condescending tone, it’s fair to call out such incivility. “That sounded dismissive and condescending. What’s behind that?”

The Interrupter

This is the person who feels he must be heard but fails to listen. In a meeting situation, this person is the one using phrases, “Can I just say…?” or “Let me jump in, here…” You may deal with the interrupter in one of several ways, from letting it go to dealing with it directly.

Basically, your approach depends on the situation, the participants, the intent of the interrupter, and whether it’s a regular pattern of behaviour.

Whatever the situation, if you lead the meeting, it’s your responsibility to set expectations. If you don’t, your professional boundaries only exist in your mind and others may be unaware they are violating them.

Clear communication is key
In summary, clear communication is the key to the best relationships at work.

Even though my comedy career was short-lived, I and a friend spent all day Saturday re-writing my content. He let me practice it until I was comfortable. My performances went much better from that point on.

Learn from your humbling moments
Despite the initial embarrassment, the humbling lessons I learned in my very short career as a standup comedian have served me well in the decades that followed. In the same way, these lessons can benefit you in work settings whether you’re leading meetings or presenting to an audience.

Remembering to prepare well, stay humble, and be authentic with your emotions will serve you well in the workplace. At the same time, adapting quickly to your audience and remembering to stay connected with them socially is a reminder that they are on your side.