The Ghana Airport Company Limited (GACL) has blamed the disruption in the check-in systems at the Kotoka International Airport (KIA) on ongoing excavation works at the facility.
In a statement, GACL said that at about 7:51 PM on Tuesday, July 16, 2024, the check-in systems at Terminal 3 experienced a disruption that lasted for about an hour.
It added that the disruption was not due to regular power outages popularly referred to as ‘dumsor’ as speculated.
“The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” the statement said.
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The management of the airport continued that the issue was efficiently handled while they promptly notified passengers of the situation with regular updates.
“Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.”
GACL also apologised to affected passengers and assured them of its commitment to providing seamless facilitation through all its airports.
Below is the full statement
