As Christmas and New Year shopping peaks across the country, the Cyber Security Authority has issued a fresh warning to the public over a rise in parcel delivery scams targeting unsuspecting consumers.
In a public alert released on Tuesday, December 30, 2025, the Authority urged people to take a moment to verify any delivery or clearance messages before making payments, especially those that arrive unexpectedly.
Many of the reported cases involve text messages claiming parcels cannot be delivered due to address problems or pending clearance fees.
According to the Authority, scammers are taking advantage of the festive rush, when online shopping and courier activity naturally increase.
Fraudsters often pose as well-known courier and logistics companies, including Ghana Post Company Limited, and send messages designed to look official and convincing.
These messages usually contain links directing recipients to fake websites that closely resemble legitimate courier platforms.
Once there, victims are prompted to confirm delivery details, update addresses, or pay small fees.
In doing so, they unknowingly hand over sensitive information such as phone numbers, home addresses, bank card details, or mobile money credentials.
To heighten the pressure, the messages frequently carry urgent language, warning that parcels may be returned, discarded, or attract additional charges if payment is delayed.
The Authority says this sense of urgency is a key tactic used to push people into acting without thinking.
“Always verify delivery claims directly with the courier company using official websites or contact numbers, not links provided in messages,” the CSA advised.
The Authority has encouraged the public to avoid clicking on suspicious links and to report any suspected scams promptly.
It added that it is working with law enforcement agencies, courier service providers and telecom companies to disrupt these schemes and protect consumers during the festive season and beyond.
