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Key Duties & Responsibilities

Strategic Leadership & Operational Excellence:

• Formulate and deliver the operations strategy aligned with the company’s operating model.
• Drive operational efficiency and reduce renewal cost per policy through process optimization.
• Continuously improving business processes and implementing operational efficiency models.
• Provide strong leadership to various units under operation to deliver on strategic and operational KPIs.

Departmental Oversight

• Oversee the effective functioning of Premium Administration, Underwriting, Claims, and Customer Service units.
• Develop the operational capability to support a diverse portfolio of products and schemes.
• Guide Underwriters on complex risks and ensure equitable risk acceptance and pricing.
• Support the development of team members and achieve expected engagement satisfaction levels.

Process & Risk Management

• Conduct critical analysis and interpretation of business requirements to optimize resources.
• Assess and analyze potential risk factors, ensuring decisions protect the company and meet customer needs.
• Lead the development and implementation of internal control systems to ensure compliance.

Customer & Partner Relations

• Build and manage relationships with external customers, partners, and pay points (e.g., banks, corporate institutions, and third-party institutions such as the Controller and Accountant General).
• Handle service level agreements with suppliers and third-party institutions for system support and other deliverables.
• Monitor and address customer complaints and compliments effectively.

Premium Collection & Financial Oversight

• Supervise billing, collection, allocation of premiums, and commissions administration.
• Oversee the use of alternative premium collection channels such as electronic platforms and mobile collections.
• Monitor, analyze, and develop strategies to reduce lapses and NTUs to acceptable levels.
• Provide budget oversight for technical departments and monitor performance against financial targets.

Product & Reinsurance Management

•  Work with the Actuary and relevant teams to develop new products and processes.
• Negotiate, review, and implement reinsurance agreements and ensure compliance with terms.

Key Qualifications, Experience & Core Competencies

• Bachelor’s degree in business, Insurance, or related field.
• Professional qualification (ACII or equivalent) is required.
• An MBA or postgraduate qualification is an added advantage.
• Minimum of 8 years’ experience in insurance operations, with at least 5 years in middle or senior management.
• Strong background in underwriting standards and practices.
• In-depth knowledge of the Insurance Act and other relevant regulatory frameworks.
• Strategic thinking and business acumen
• Operational process improvement and optimization
• Strong leadership and people management skills
• Excellent negotiation and relationship management skills
• Market insight and competitor analysis capabilities
• Strong communication and executive presentation skills
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Salary: Attractive

Key Responsibilities

Strategic Procurement & Planning

• Develop and implement procurement strategies aligned with Ernest Chemists’ business objectives.
• Forecast demand for products and services, ensuring consistent supply of pharmaceuticals, raw materials, packaging, and general supplies.
• Monitor market trends, competitor strategies, and suppliers to identify cost-saving opportunities.

Supplier & Contract Management.

• Source, evaluate, and negotiate with reliable suppliers to secure advantageous terms.
• Establish and maintain strong supplier relationships to ensure quality, compliance, and efficiency.
• Negotiate, draft, and manage contracts, service-level agreements, and framework agreements.

Operational Procurement

• Oversee day-to-day procurement operations including requisitions, purchase orders, and approvals.
• Ensure timely delivery of materials, products, and services to avoid stock-outs and operational disruptions.
• Maintain accurate procurement records and update ERP/procurement systems.

Compliance & Risk Management

• Ensure procurement activities comply with company policies, legal requirements, FDA regulations, and industry standards.
• Implement risk management strategies to mitigate supply chain risks.
• Promote ethical procurement practices and transparency.

Financial & Cost Control

• Monitor and manage procurement budgets, ensuring cost savings without compromising quality.
• Conduct regular spend analysis and prepare reports on procurement performance.
• Collaborate with Finance and Supply Chain teams to improve payment terms and cash flow.

Team Leadership & Development

• Supervise, train, and mentor the procurement team to enhance skills and performance.
• Foster a culture of accountability, collaboration, and continuous improvement.

Key Performance Indicators (KPIs)

• Cost savings achieved through negotiations and strategic sourcing.
• On-time delivery and supplier performance metrics.
• Compliance with procurement policies and regulatory requirements.
• Accuracy and timeliness of procurement documentation and reporting.
• Supplier diversity and sustainability practices.

Qualifications & Experience

• Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, or related field.
• Professional certification (CIPS, CPSM, or equivalent) is highly desirable.
• Minimum of 7–10 years’ experience in procurement/supply chain management, with at least 3 years in a managerial role.
• Experience in pharmaceutical, healthcare, or FMCG industry preferred.
• Strong negotiation, analytical, and supplier relationship management skills.
• Proficiency in ERP systems and MS Office Suite.

Core Competencies

• Excellent communication and interpersonal skills.
• Strong leadership and people management abilities.
• Strategic thinking and problem-solving skills.
• High integrity, ethical conduct, and attention to detail.
• Ability to work under pressure and meet deadlines.

Key Responsibilities

Strategic Leadership

• Support the CEO in executing the company’s strategic plan, driving business performance, and ensuring alignment with board directives.
• Lead quarterly performance reviews and business strategy sessions with heads of departments and subsidiary leads.
• Oversee development and implementation of annual business plans, budgets, and KPIs across all operational units.
• Identify and develop new business opportunities, strategic partnerships, and service innovations.

Operational Management

• Supervise day-to-day operations across travel, ticketing, tours, and subsidiary businesses, ensuring consistency, compliance, and efficiency.
• Drive process optimization, automation, and digitization to enhance productivity and customer experience.
• Establish clear operational standards, service-level benchmarks, and performance metrics.
• Ensure effective coordination between operations, finance, marketing, and HR teams to deliver unified results.

Financial Oversight

• Work with the Finance Manager to ensure strong financial controls, accurate reporting, and prudent cost management.
• Track key financial indicators (sales, margins, expenses, profitability) and recommend corrective actions where necessary.
• Contribute to resource allocation, budget prioritization, and revenue diversification strategies.

People & Culture Leadership

• Provide mentorship and direction to senior managers and department heads, fostering a culture of accountability, collaboration, and innovation.
• Support the HR department in talent development, succession planning, and performance management.
• Champion a high-performance culture that embodies the company’s values of service, excellence, and integrity.

Subsidiary & Branch Oversight

• Supervise the strategic and operational direction of subsidiaries to ensure profitability and alignment with corporate objectives.
• Strengthen inter-branch coordination (Accra, Kumasi, Takoradi, Lagos, Obuasi) for consistent brand experience and performance delivery.

Risk & Compliance

• Ensure all operations comply with regulatory, financial, and industry standards.
• Oversee internal audits, risk assessments, and business continuity planning.
• Work with the Board and CEO to ensure adherence to governance policies and corporate standards.

Representation & External Relations

• Represent the company in key stakeholder engagements, government relations, industry forums, and partner negotiations.
• Act as the CEO’s alternate at board or strategic partner meetings when required.
• Promote the company’s brand reputation and corporate social responsibility initiatives.

Key Performance Indicators (KPIs)

• Achievement of annual revenue, profit, and cost targets.
• Growth in operational efficiency and reduction of turnaround time across processes.
• Staff engagement and retention rate improvement.
• Customer satisfaction and repeat booking rates.
• Successful execution of digitization and automation initiatives.
• Subsidiary profitability and strategic alignment.
• Compliance audit scores and risk mitigation effectiveness.

Qualification and Experience:

• Master’s Degree in Business Administration, Management, or related field (MBA preferred).
• Minimum of 10–15 years of progressive leadership experience, with at least 5 years in a senior management role within travel, hospitality, or service industry.
• Proven record in business operations, strategic execution, and people leadership.
• Experience with organizational restructuring, business scaling, and process improvement.
• Strong understanding of financial management, marketing, and digital transformation.

Core Competencies

• Strategic Thinking & Execution
• Operational Excellence
• Leadership & People Management
• Business Development & Innovation
• Financial Acumen
• Communication & Stakeholder Engagement
• Risk & Governance Awareness
• Customer-Centric Orientation

Personal Attributes

• Visionary and decisive leader with strong integrity.
• Excellent interpersonal and negotiation skills.
• Results-oriented, adaptable, and innovative.
• Passionate about travel, service excellence, and team growth.
• Able to thrive in a dynamic, fast-paced environment.

Remuneration

• A competitive executive package commensurate with experience and industry standards, including performance-based incentives and benefits.