Guaranty Trust Bank (GTBank) Ghana has pledged to work with the Bank of Ghana (BoG) to address issues related to Forex Exchange (FX) raised by the regulator.
This follows the BoG’s suspension of the Foreign Exchange Trading Licenses of Guaranty Trust Bank Ghana and FBN Bank Ghana over what it described as breaches of market regulation.
In a statement, the bank said it was also working with the relevant government agencies and had contacted customers who submitted defective documentation to address the issue.
GTBank pointed out that it would strengthen its anti-money laundering policies and implement guidelines to prevent future occurrences.
“We are also working with the relevant government agencies and have reached out to customers who submitted defective documentation with a view to addressing this issue as we further strengthen our AML/CFT policies and implementation to prevent future occurrences,” it explained.
“GTBank wishes to inform its customers that this does not affect other business segments of our operations. All other products and services (Main branches, Agency Banking outlets, and digital platforms) are available for your convenience,” it stated.
“We sincerely apologise for the inconvenience this temporary suspension may cause you and your business,” it added.
“We wish to reiterate that GTBank Ghana works within and maintains the highest levels of professionalism and compliance to directives given by the Regulator [Bank of Ghana] and will continue to work in your best interest,” it concluded.