GWCL to embark on nationwide revenue mobilization and disconnection exercise

The Ghana Water Company Limited (GWCL) will begin a nationwide revenue mobilisation exercise on Monday, November 20, 2023.

The mobilisation exercise aims to recover debts from all GWCL customers and disconnect those illegally benefiting from unpaid bills.

A press statement noted that disconnection teams and task forces in regional and district offices would cut services for customers with unpaid bills.

The statement clarified that, in addition to paying bills in full, all affected customers would have to pay reconnection fees before getting reconnected to the GWCL lines.

“Apart from disconnecting defaulters, the teams would also check for illegal connections, self-reconnections, and the use of in-line booster pumps that had been connected at the premises of its customers”.

It stated that all persons found to be engaged in such criminal activities shall be arrested by the police and prosecuted.

The company, therefore, asked all paid-up customers to leave their payment receipts behind when leaving their homes or premises to avoid wrongful disconnections.

It asked customers who had paid via mobile money or any other electronic means to show SMS or electronic receipts as proof of payment.

Management requested customer cooperation during this crucial exercise to mobilize revenue for improving water supply services.