The management of Mobile Money Limited has begun talks with the leadership of the four Mobile Money Associations following threats by the group to embark on an industrial action due to the telecommunication networks’ delay in paying monthly commissions.
General Secretary of the Mobile Money Agents Association of Ghana, Evans Otumfuo, who disclosed this said that MTN had given a two to three months timeline to provide solutions to the concerns raised.
“We met with the management of Mobile Money Limited. There was an acknowledgement with regard to our concerns, their side of the issue and the plans they are putting in place to deal with our concerns. And so, for now, it is just like feedback to the concerns we have received,” He said on Citi News.
However, Mr Otumfuo explained that, though the group has acknowledged the feedback, it is yet to align itself with the feedback or otherwise.
“But at the management level of the association, we are yet to officially communicate back to them.”
The mobile money agents earlier this week threatened to strike over what they said was undue delay in the payment of commissions.
According to the group, several attempts to resolve the issues through dialogue with MTN Mobile Money Limited have failed.
The associations, consisting of Mobile Money Advocacy Group, Northern Momo Agents, ABAG and MM Agents Association of Ghana, blamed the undue delay on audits of their transactions which they claim delayed payments of their commissions for weeks.
Amongst other demands, the association wants an increase in the cash-in-commission cap from GH¢1,000 to GH¢3,000.