Fuel under-delivery: Oil Marketing Companies apologise to consumers

The Association of Oil Marketing Companies (AOMCs) has apologised to consumers who may have been affected by under delivery of fuel at various pumps.

The Association is however assuring of working closely with its members to ensure the situation does not recur.

A statement issued by the AOMCs on the matter further said that the affected companies have since rectified the issues that were detected by the Metrology Department of the Ghana Standards Authority (GSA).

“These credible and sustainable Oil Marketing Companies (OMCs) mentioned, have since corrected the issues raised by the GSA during the audit of their retail outlets,” the statement said.

It added: “It is worth noting that these companies have quality vans and personnel with excellent technical know-how who periodically embark on visits to their respective retail outlets in order to ensure the right quality, quantity and pricing is delivered to consumers across the country.”

A market survey by the Ghana Standards Authority at some fuel stations within the nation’s capital in May 2019 revealed that some of the fuel stations had tempered with their dispensing machines hence under supplied fuel purchased by consumers.

The survey found out that ten (10) out of the sixty-five (65) pump stations visited were under delivering fuel they sold to consumers.

The move has triggered reaction from the Chamber of Petroleum Consumers (COPEC) which has among others called for stiffer sanctions to the OMCs which were identified to be complicit.

The OMCs included the three leading companies; Total, Goil and Shell which had some of their retail outlets flouting the standards set in dispensing fuel.

But in a rather assuring tone, the AOMCs says it is working with its members to give value for money to consumers.

“We would like to remind our dear consumers that in the event of any doubt of the volume of fuel being served at retail outlets, the ntease kwura (10-litre can) should be requested to verify volumes delivered. We will however continue to invoke our “mystery shopping” and put our finger on the state of the art technology which is currently under discussions with the appropriate regulators including the Ghana Standards Authority (GSA),” the Association noted.

Meanwhile it concluded that it will “continue to assure consumers of our relentless and unwavering determination to attain 100% compliance.”